Your satisfaction is our top priority. Our WOW promise reminds us of the experience you deserve. Your feedback motivates us not to lose sight of this promise.
If we failed to WOW you, contact us. We’ll make it right.
We guarantee that all the items we carry are 100% authentic. If in doubt, please send your purchase to the respective brand’s boutique in your country for verification.
7 BUSINESS DAYS DELIVERY
Get your items on time! We aim to deliver your purchase in 7 business days.
NO HIDDEN COSTS
Save on shipping costs! Enjoy free international shipping with no taxes and duties on all purchases made at Reebonz.
HASSLE-FREE RETURNS & REFUNDS
Send your item(s) back to us within 7 business days (upon receiving your purchase) with our easy
return process. You'll receive our notification email once we've received your item(s). Your
refund (less all shipping and administrative fees) will be in your account within 15 business
days from receiving our notification email.
1 BUSINESS DAY CUSTOMER RESPONSE
To ensure that you get the best shopping experience, we aim to get back to customers' queries within 1 business day.
BUY BACK/TRADE IN GUARANTEE
We guarantee to buy back your pre-owned Reebonz item for cash or store credits*. *T&Cs apply.